THANK YOU FOR SHOPPING AT THOMPSON'S
RETURN POLICY

You must have your THOMPSON'S RECEIPT

  • Returned merchandise must be in saleable condition with original product packaging & price tags intact and Thompson's receipt WITHIN 15 DAYS OF PURCHASE
  • ANY Holiday or Sale merchandise is NON-RETURNABLE
  • IF YOU PAID WITH A CREDIT/DEBIT CARD: We will credit the purchase amount to THAT same card
  • IF YOU PAID WITH A CHECK: You will be eligible for a cash refund 10 DAYS after the purchase date, however, returns exceeding $100 you will be issued a refund check
  • IF YOU PAID WITH CASH:
    • Under $100 | Cash refund
    • Over $100 | We will issue you a refund check
‚ÄčThank You 

 

DELIVERY POLICY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in the United States, not including Alaska and Hawaii. Any shipments outside of the United States are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we only ship Monday to Friday.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Shipping Costs

Shipping costs are based on our standard flat rates. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately.

6. Delivery Fees

$79 Local Delivery (with-in 10 miles)
IN ADDITION:

  • Add $2.00 for each mile (one way) over 10 miles
  • Add $50.00 if heavy pieces need to go upstairs

If you have any questions about the delivery and shipment or your order, please contact us.